Toyota Submits Fourth Progress Report on Measures to Prevent Recurrence

The correction order from MLIT highlighted the need for comprehensive reforms in Toyota's certification operations, specifically targeting management involvement, adherence to regulations, record-keeping, and human resource development. In response, Toyota has embarked on a multi-faceted strategy focused on three key pillars: Strengthening Foundations, Monozukuri, and Human Development. These initiatives aim to reinforce legal compliance and operational efficiency across the company's vast network.

Under the Strengthening Foundations pillar, Toyota is fostering a culture of proactive management intervention at the operational genba, or on-site locations. This approach involves management, including top executives, visiting these sites to assess challenges and make informed decisions swiftly. Regular executive meetings are held to discuss certification-related issues and ensure continuous improvement. Moreover, Toyota is implementing rigorous audits and inspections, both internally and through third-party assessments, to uphold high standards in the vehicle development process.

The Monozukuri initiative encompasses Toyota's manufacturing ethos, emphasizing continuous improvement and innovation. As part of this effort, Toyota has integrated a new operational approach in its development projects to prevent recurrence of issues. This includes regular reviews of the impact on certification operations, with management making key decisions on resource allocation and scheduling. To date, this system has been applied to 137 ongoing projects, demonstrating Toyota's commitment to stringent oversight and quality control.

Human Development is another critical component of Toyota's strategy. The company is enhancing communication between management and employees across all certification-related operations. This includes introducing an internal qualification system, known as the Meister system, designed to maintain high standards in certification tests and foster a culture of continuous learning and improvement. Toyota's Chairman, Akio Toyoda, has been instrumental in leading these initiatives, advocating for a comprehensive TPS training program for certification work across the Toyota Group.

Toyota's efforts extend beyond internal processes to align with broader sustainability and corporate responsibility goals. The company's initiatives are in line with its commitment to the United Nations' Sustainable Development Goals, aiming to contribute to a safer, greener, and more inclusive society. As Toyota transitions into a mobility company, it continues to focus on developing connected, automated, shared, and electrified technologies, while reinforcing the trust of stakeholders through its enhanced certification processes.